WE TRY TO MAKE RETURNS/REPLACEMENT AS EASY AS POSSIBLE.
However, please let us know ASAP (within 2 days of receipt of the shipment) what is wrong with the plant and also request you to send us some details and few pictures. After review, we will ship you new plant within the next 7-30 days or issue a refund- as per your request.
Return shipping will be paid by the customer and free shipping will be decided after review of all details.
pixiesgardens.com offers a no-hassle return policy. For any reason, if you are not satisfied with your purchase, return it and we will promptly refund your money to the original credit card. Simply follow the instructions:
- Returns cannot be accepted beyond 15 days from the day of receipt of the product..
- Products must not be damaged, dried up, or dead. In case of customer remorse, customer will be liable for 20% restocking fees.
- Customer will be issued Return Authorization Number for the product that is to be returned back. Products will not be accepted without the Return Authorization Number. Indicate your Return Authorization Number on the packing slip, on the outside of the box and include your packing slip with your return..
- Returns must be shipped prepaid by the customer. For your convenience, pixiesgardens.com can send FedEx pre-paid return shipping labels. We use our discounted shipping rates to bring the items back to our warehouse. Customer will pay flat return shipping fees. Please refer to following table for our hassle free flat rate return shipping labels fees.
Item Price Flat rate return shipping label fees $ 0.00 - $ 20.00 $10.00 $ 20.01 - $40.00 $15.00 $ 40.01 - $60.00 $25.00 $ 60.01 and above Flat rate return shipping label fees
- Refund/Discount will process within 8 - 10 business days from the date of RETURN Shipping.
- If you have any questions, contact firstname.lastname@example.org or at 770-679-9630 during Customer Support hours which are Monday to Friday 9:00 am to 5:00 pm EST.
pixiesgardens.com does not charge restocking fees for items that fit within our return policy guidelines. To ensure you do not get charged a restocking fee, make sure your item is in good condition and within the 15 day return window. Please allow 3-5 business days for your return to be processed.