Return Policy

Pixies Garden takes pride in delivering healthy, nursery-grown plants with careful packaging. Because live plants are perishable, all return and refund requests are strictly limited and assessed on a case-by-case basis.

1. Return & Refund Policy

Pixies Garden takes pride in providing healthy, nursery-grown plants that are carefully packaged. Due to the perishable nature of live plants, return and refund requests are strictly limited and reviewed on a case-by-case basis.

• Returns are not accepted for healthy, correctly fulfilled plants.

• If a return is requested for personal reasons (e.g., change of mind, size concerns), it may be approved only at Pixies Garden's sole discretion.

• If approved, a partial refund will be issued after deducting:

  • 20% restocking fee

  • Original shipping charges

  • Return shipping cost (paid by the customer)

To be eligible:

• Request must be submitted within 7 days of delivery

• Include:

  • Clear photographic evidence of the issue

  • Proof of proper care and handling from delivery onward

• Plants must:

  • Remain in original containers

  • Show no signs of neglect or mishandling

Live Arrival Guarantee applies only if:

• The package is opened on the same day of delivery

• No return or refund will be granted for post-delivery care issues

2. Return Authorization Required

• A Return Authorization Number (RAN) must be obtained before returning any item.

• Returns without an RAN will be automatically rejected.

• The RAN must be:

  • Clearly marked on the outside of the return box

  • Included on the packing slip inside the package

3. Return Shipping

• Customers are responsible for all return shipping costs.

• Pixies Garden can provide a pre-paid FedEx label upon request, billed at a flat rate based on our discounted rates.

4. Refund Terms

Refunds are only issued if:

• The wrong plant was delivered

• The plant arrived dead or severely damaged (with photographic proof)

Refunds are not issued for:

• Healthy or correctly delivered plants

If approved:

• Only the plant value will be refunded

• Shipping and handling charges are non-refundable

• Processing time is up to 14 business days

• Refunds are issued to the original payment method only

5. Ineligible Return Conditions

• Nursery visit and local pickup purchases are final sale

• These orders are not covered under our shipping return policy

6. Policy Enforcement

• Pixies Garden reserves the right to deny any return or refund request at its sole discretion

• No obligation to provide further explanation

• Repeated abuse of this policy may result in blacklisting from future purchases

7. Contact Us

If you have questions regarding returns, refunds, or your order:

Email: cs@pixiesgardens.com
Business Hours: Monday to Friday, 10 AM – 7 PM EST