1. Limited 30-Day Plant Warranty

Pixies Garden offers a non-transferable, limited 30-day warranty on live plants from the date of delivery, subject to the following conditions:

1.1 Eligibility

• The customer must submit a request within 30 days of delivery

• The request must include:

  • Clear photographic evidence

  • Detailed plant care information

If the request is approved, Pixies Garden may, at its sole discretion, offer one of the following:

• A one-time replacement

• A partial store credit

• Non-binding care guidance

• No full refunds will be issued under any circumstances

• Warranty claims submitted after 30 days will be automatically and permanently denied

Pixies Garden will not be held liable for:

• Customer negligence

• Improper planting or care

• Use outside of USDA-recommended zones

• Environmental or seasonal damage (including but not limited to drought, freeze, or heat)

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2. Winter Survival Disclaimer

Plants are living organisms, and Pixies Garden cannot be held responsible for damage due to:

• Winter frost

• Improper mulching

• Incorrect planting zones

• Lack of seasonal care

• No refund, replacement, or liability will be accepted for winter-related plant loss

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3. Strict Cancellation Policy

Pixies Garden begins fulfillment shortly after order placement. Therefore:

• Cancellations are not guaranteed

• Requests must be submitted immediately after ordering

All cancellations, if approved, are subject to:

• Restocking fees

• Deduction of any incurred processing/packaging costs

• Exclusion of shipping fees

Pixies Garden may refuse any cancellation request for any reason, especially if processing or packaging has begun.

• Cancellation processing time may exceed customer expectations

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4. Replacement Policy

Replacements are strictly limited and only granted at the sole discretion of Pixies Garden.

To be considered, the following criteria must be met:

• Request submitted within 30 days of delivery

• Clear photos and evidence of proper care

• Issue must be directly related to shipping or transplant shock

If approved:

• Only one-time replacement will be issued

• Replacement may take longer than expected due to stock limitations and seasonal delays

• Shipping fees are non-refundable and not covered for replacements

Pixies Garden reserves the right to deny any replacement request without explanation.

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6. Out-of-Stock & Substitution Policy

If a plant is unavailable or fails quality inspection:

• Pixies Garden may cancel the order in part or in full

• A substitute plant may be offered for approval

• If substitution is declined, partial refund (excluding shipping) will be processed

All substitutions are optional and subject to customer response. If no response is received, Pixies Garden may proceed at its discretion.

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7. Shipping, Delays & Dormant Plants

• Orders are typically dispatched within 1–3 business days, though this is not guaranteed

• Pixies Garden is not responsible for delays caused by third-party carriers or weather

• Tracking information will be provided when available. Any inquiries about in-transit shipments must be directed to the carrier

• Some plants may be shipped dormant depending on season. Pixies Garden may delay shipment if the plant is not ready for healthy transport

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