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Bring your confirmation email when you come to collect your order.
A pre-order is a way to purchase a plant before the season. It allows you to secure your plant in advance, ensuring that you receive it with minimum cost and on time.
When you pre-order a plant from Pixies Gardens, you are reserving the plant and agreeing to purchase it when it becomes available (Spring). You will be charged at the time of pre-order, and the product will be shipped to you once it arrives in stock in spring.
Not all plants are available for pre-order. Only certain plants that are marked as available for pre-order on our website can be reserved in this way.
To pre-order a plant, visit the product page on our website and click on the pre-order option if available. Add the plants to your cart and proceed with the checkout process as you would for a regular purchase.
The estimated shipping date for pre-ordered plants will be Spring. Keep in mind that these dates are subject to change due to factors beyond our control, such as seasonal delays or shipping issues. We will do our best to keep you updated on any changes.
Yes, you can cancel or modify your pre-ordered plants, but please contact our customer support as soon as possible to make any changes. Be aware that there may be certain conditions and limitations for cancellations and modifications.
Yes, your payment is processed at the time of the pre-order, not when the plant ships. This secures your reservation for the item.
While we strive to meet the estimated shipping dates, there can be unforeseen delays. We will keep you informed of any changes to the release date and do our best to get your order to you as soon as possible.
Pre-ordering can be advantageous if you want to secure highly anticipated items or exclusive products at huge discounts. In season due to high demands, these plants are either not available or if available the prices are very high. Pre-booking the plants also ensures that you receive the product as soon as it becomes available without the risk of it selling out.
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